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Description‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2
Communications Management (MGT 421)
Due Date: 18/2/2023 @ 23:59
Course Name: Communication Management
Student’s Name:
Course Code: MGT421
Student’s ID Number:
Semester: 2nd Semester
Academic Year: 2022-23-2nd
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /15
Level of Marks: High/Middle/Low

The Assignment must be submitted on Blackboard (WORD format only) via allocated
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1 Recognize and memorize concepts of communication theory as they affect business
organizations and the individuals in them.
3.1 Analyze effective business letters, memorandums, and case studies.
Assignment Structure:
Part 1
Part 2
Assignment Question(s):
Part 1 (10 Marks)
Find a job announcement for a position of interest to you and answer the following:
1. Group and categorize the key abilities and attributes that are being sought. (4 Marks)
2. Create either a chronological or functional résumé. (5 Marks)
3. Explain why you selected this type of résumé. . (1 Mark)
Part 2 (5 Marks)
1. In the role of a customer, write a claim letter to a company asking them to compensate
you for the harm their products caused to your houseplants. (2.5 Marks)
2. Now, assuming you are the claims supervisor in that company and you want to
respond negatively to the claimant, what communication channel would you choose
and why? (2.5 Marks)

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