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Assignment | Empathy Mapping

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Due Sunday by 11:59pm


Points 23


Submitting a file upload


Available after Mar 27 at 12am

After completing the Assigned Readings move forward with this assignment. The link below will take you to an Empathy Map template. Download the template and 
complete an Empathy Map for a product of your choice. Afterwards, 
write a statement introducing the product you selected and summarizing potential areas of improvement of the product.

Empathy Map Template GuideLinks to an external site.

Empathy mapping is a tool used to help visualize the thoughts, feelings, and actions of customers or users. It can help to give a better understanding of the customer experience and can be used to identify potential areas of improvement. 
Submit your completed Empathy Map and Summary Statement to this assignment area. 

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