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Create a list of requirements. Details on the Project:  Project2 Requirements22.pdf Project2 Requirements22.pdf – Alternative Formats

You must use the following Template for your solution:  Project2 Paper Template.docx Project2 Paper Template.docx – Alternative Formats
A 20% penalty will be applied if this template is not used.

Do not claim credit for the words, ideas, and concepts of others.
Do not copy and paste information or concepts from others or from the Internet and claim it as your work. It will be considered Plagiarism and you will receive zero for your work. 

Group #: 3-22

Short title of paper 4

[ Enter Title of Paper here ]
[ Enter Group #
and the names {Last, First} of all Group members ]


[Replace this Note with an Introduction. Do not include an Abstract in this paper. The introduction should be approximately
one-or two paragraph of between 150 and 500 words (see assignment details). In the introduction, briefly describe the assignment and list the restaurants you have chosen.]

Requirements List

[Using the Requirement list submitted on the 1st day of residency, create and post the proposed requirements of your hybrid restaurant Processes/Systems.]

Restaurant: ______________

[Copy and paste this section to create a Major Section for each of the 3-5 Restaurant you researched as well as your hybrid restaurant (see assignment details). Remove this note, enter the name of each restaurant as a heading for each major section, and enter details about the Processes/Systems/Sub-Systems chosen. Do not include the Requirements from the Requirement’s list unless you determine that one (or a few) requirement is critical to success of the restaurant. Provide answers to the questions your research might answer (see assignment details). This section may include many paragraphs. Paragraphs should consist of 5 to 8 sentences]


[Remove this note. Summarize the important areas of your research. The findings may include many paragraphs but will not necessarily be of significant length.]

Last Name, F. M. (Year). Article Title. Journal Title, Pages From – To.
Last Name, F. M. (Year). Book Title. City Name: Publisher Name.

Note: References are in Alphabetic order by last name. I highly recommend that you use the Reference Tab in WORD to create References and then Cite these references and add the Bibliography/Reference page at the end of the document.

Click Manage Sources, click New and enter details for each reference. Make sure the Style is set to APA before creating a new reference.

Find each area with your paper where you want to cite a reference and Click Insert Citation to choose the reference.

Create a blank page at the end of your paper and Click Bibliography and Click Insert Bibliography.

Drive-thru Fast-Food Systems
Do research on at least 5 drive-thru fast-food restaurants whose mission is similar but whose processes

differ in some way (i.e., one restaurant may specialize in drive-thru and have limited inside dining while

another restaurant may specialize in large inside dining and limited drive-thru; one may specialize in

self-service kiosks while another has limited or no self-service kiosks). Examples might include:

Chic-fil-a, Dairy Queen, McDonalds, Taco Bell, Wendy’s, Burger King, Long John’s Silvers, Captain

D’s, Popeyes, etc. Again, these are to be fast-food restaurants with a drive-thru option.

Identify the systems and processes that are used by the restaurants you researched, with special emphasis

on where automated systems are used as well as when they are not used (i.e., the process typically starts

when the customer enters the drive-thru lane or enters the restaurant lobby; what happens before the

clerk takes the order; what happens while the clerk takes the order; is an automated system used; how is

the order confirmed; what happens just after the clerk confirms the order; etc.). There should be a

limited number of systems, each of which may have multiple processes.

Some examples of systems might include:

➢ Communication Management

➢ Customer Feedback & Satisfaction Management

➢ Customer Service Management

➢ Delivery Management

➢ Employee Management

➢ Inventory Management

➢ Kitchen/Menu Management

➢ Order Management

➢ Marketing Management

➢ Operations and Site Maintenance Management

➢ Payment Management

➢ Quality Management

➢ Rewards & Loyalty Management

➢ Reporting/Analytics

➢ Safety and Sanitation Management

Some examples of processes for two of these systems might include:

➢ Order Management System

➢ At counter

➢ Kiosk

➢ Mobile

➢ Delivery Management System

➢ Over-counter

➢ At-window

➢ Curbside

➢ Home delivery

This project has three parts.

1.0 Using the 5 restaurants researched, document at least 40 unique requirements (total) for the

Systems and Processes. This list will be included in the written paper.

➢ A Requirement is a short, focused, statement that states what the system “must”,

“should” or “can”.

➢ A Requirement is NOT a specification that identifies the exact hardware, software or

service provided (PMI, 2021). Part of this paper is about the Requirement (pre-design)

and not about the exact products that are available.

➢ Sort your requirement list by the system so that requirements are grouped tog

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