Instruction on self-care while working the crisis line. I intern with SoCal united way 211 as a crisis counselor for the community of suicidal people. Â Need to tie in with page 14 and add some self care after a call. 1 1/2 page.
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Inland SoCal
Crisis Helpline Counselor Manual
Table of Contents
Policies & Procedures 4
Inland SoCal Crisis Helpline Core Values 5
Suicide Terminology 6
Trauma-informed Care (TIC) Policy 7
Duty to Warn Policy for Inland SoCal Crisis Helpline 8
Mandated Abuse & Neglect Reporting Policy for Inland SoCal Crisis Helpline 9
Imminent Risk Policy for Inland SoCal Crisis Helpline 10
Third-Party Suicide-Related Call Policy for Inland SoCal Crisis Helpline 11
Self-Disclosure Policy for Inland SoCal Crisis Helpline 12
Caller Follow-Up Policy for Inland SoCal Crisis Helpline 13
Debriefing Policy for Inland SoCal Crisis Helpline 14
Mandated Reporting 15
Mandated Abuse Populations 16
California Mandated Reporter 19
Emotional Support 21
Inland SoCal Crisis Helpline: Supporting Our Community 22
Inland SoCal Crisis Helpline’s Four Fundamental Principles 23
Understanding Trauma-Informed Care 24
Emotional Support Skills Utilized on the Crisis Helpline 25
Phases of a Crisis Helpline Call 26
Identifying Protective Factors with Crisis Helpline Callers 27
Strategies to Refrain From Self-Disclosure 28
Crisis Helpline Attitudinal Training Objectives 29
Inland SoCal Crisis Helpline Role Play Feedback Form 30
The Feeling Wheel 32
Vocabulary of Emotions/Feelings 33
Cultural Competence 34
Cultural Identity Worksheet 35
Cultural Competence for Inland SoCal Crisis Helpline Counselors 36
Cultural Competence Self-Assessment Knowledge Checklist 37
Crisis Helpline Exercise for Diverse Populations 39
Riverside County Demographic 48
San Bernardino Demographic 49
Large-Scale Crisis 50
Online Warning Signs of a Suicidal Crisis 51
Responding to Online Signs of Suicidality 52
Attitudes and Behaviors of Culturally Competent Counselors 53
Assessment 55
Suicidality Assessment 56
Assessing suicide risk: Initial Tips for Counselors 57
Active Rescue Guideline 58
Guiding a Third-Party Caller 59
Third-Party Case Vignette 61
Frequent Callers: Who? What? How? 62
National Suicide Prevention Lifeline: Assessment standards 64
Suicide Prevention Referrals for Inland SoCal Crisis Helpline 66
Logistics 67
NICE inContact 68
iCarol 70
Accessing Tele-Interpreter Services for Inland SoCal Crisis Helpline Calls 75
Inland SoCal Crisis Helplin
