Please see attachment
For the Week 2 Problems activity, you will complete and submit the following items:
â€¢ Problem 1
â€¢ Problem 2
â€¢ Problem 10 (Hint: Compute relative performance and CPV’s)
Note 1: Problem 10 above will use the data set found in C03Data.xlsx.
Note 2: In order to earn credit for your answers to the problems, you are required to show all
supporting work. Also, you may be expected to use Microsoft Office applications (Excel, Word, and/or
PowerPoint) when showing your supporting work. If you use a ‘template’, save all of the information
(numerical ~ formulas/visual ~ charts, tables, graphs, etc).
You may upload each problem from Chapter 3 one at time (LastnameFirstnameWK2Problem#) or you
may combine all problems into a compressed zip file (LastnameFirstnameWK2Problems.zip).
â€¢ Referring to the five Deming’s Points (6, 7, 8, 10, and 13) that relate directly to the notion of
empowerment, which is the most important of the points and why? Relating to employee
empowerment, page 170 includes a list of 7 requirements that require significant change in an
organization. Which one of these requirements presents the greatest challenge to implement?
Referencing this list, how can empowerment relate to improving quality of your
1. Ski magazine conducts and annual survey of readers to rate ski resorts. They used the
following attri- butes as the basis for the survey: snow, grooming, terrain variety, challenge,
value, lifts, service, weather, access, on-mountain food, lodging, dining, apreÌ€s-ski, off-hill
activities, family programs, scen- ery, terrain parks, and overall satisfaction. Classify each of
these attributes using the eight dimensions of quality (i.e., performance, features, etc.).
2. Classify the following customer requirements for a hotel using the five key dimensions of
service qualityâ€”reliability, assurance, tangibles, empathy, or responsiveness.70
â€¢ Hotel equipment is always functioning
â€¢Hotel staff is knowledgeable to answer guestâ€™s
â€¢Hotel has comfortable beds, furniture, and fittings
â€¢Guests feel safe as services are delivered to their
â€¢ Hotel services are provided as promised
â€¢Hotel has well-dressed staff
â€¢ Hotel staff is always willing to help guests
â€¢ Hotel furnishings ap
|Powerful Portable Computer Designs|
|Attribute||Importance||Computer A||Computer B|